Shipping Policy
Clear information from EU & Booze Cellar.
Last updated: 1 September 2026
This policy explains dispatch and delivery for orders placed with EU & Booze Cellar.
1. Destinations and prices
We ship only to destinations for which a delivery service is offered during checkout. The available service and price are calculated from the delivery address, parcel weight and current carrier rates. If no service appears for an address, we cannot currently accept delivery to that destination.
2. Payment clearance and dispatch
Dispatch preparation begins after payment has cleared and reached our account. Orders are then processed and securely packed before carrier collection. Weekends and public holidays are not working days.
3. Tracking and delivery estimates
Orders are sent using tracked services where available. Tracking details are issued after dispatch. Delivery dates shown at checkout or in messages are estimates and may change because of carrier capacity, customs, weather, transport disruption or other events outside our direct control.
4. Peak periods
Please allow additional time during Christmas, New Year, Valentine's Day, Mother's Day, Father's Day, Easter, summer holidays and other peak periods, as well as during exceptional transport disruption. Carriers may consolidate routes or experience higher parcel volumes during these periods.
5. Address, adult receipt and collection
Customers must provide a complete and accurate delivery address, monitor tracking, and arrange receipt or collection. Alcohol must be received by a person who meets the legal drinking age applicable at the destination, and the carrier may request proof of age or identity. If delivery is attempted or a parcel is sent to a collection point, it must be collected within the carrier's stated period. Additional costs or losses caused by an incorrect address, absence, failed age verification or failure to collect may remain the customer's responsibility, subject to applicable law.
6. International orders, customs and import requirements
Every international order is supplied with the certified commercial invoice legally required from us in Portugal, containing the product name, brand, alcohol category, quantity, value and other information required for Portuguese export and accounting declarations.
For deliveries outside the destination's domestic customs area, the customer is the importer of record. The customer is responsible for confirming that the alcoholic products may legally be imported, obtaining any required permit, licence or prior approval, appointing and paying a customs-clearing agent when required, paying local customs duties, alcohol excise, import VAT, clearance charges and storage fees, and providing documents requested by the courier or customs authority.
We complete the correct certified invoice required from us in Portugal, but we cannot complete or manage the customer's local import procedures. If a shipment is delayed, held or refused because the customer has not completed the destination country's import requirements, the customer must work directly with the courier, clearing agent or customs authority. Any return, storage or disposal costs legally chargeable to the customer will be the customer's responsibility.
7. Packing and product condition
Alcoholic drinks are securely packed for dispatch. Customers should inspect the parcel and products promptly after delivery and keep the packaging if damage is discovered, as photographs and other supporting information may be required for a carrier claim.
8. Problems with delivery
If an order is missing, incorrect or damaged in transit, contact us promptly through the Contact Us page with the order number and supporting information. Where a local postal or carrier insurance case must be opened by the recipient, we will provide available shipment information so the customer can follow the required process.
9. Returns
Return eligibility, the EU right of withdrawal and product-condition requirements are explained on our Shipping & Returns page. The customer pays return shipping costs, and return shipping costs are not refunded. Returned products must undergo an inspection to verify that they remain sealed and in suitable condition before any applicable refund is processed.
10. Contact
Shipping questions may be sent through the Contact Us page on this website.